Certified Pre-Owned

The Challenge

Traditional Certified Pre-Owned (CPO) programs rely heavily on paper, particularly when it comes to the vehicle inspection process. This dependency was costing Porsche hundreds of thousands each year in printed material expenses, and was not in line with their current sustainability initiatives. In addition to the overspend on paper, we worked with our client to identify other issues and inefficiencies with the current inspection process:

Cumbersome to complete forms while working on the vehicle

No validation to ensure all fields are addressed the first time

Inefficient review and approval requirements

Little to no data creation for reporting and analytics

Detached documentation (vehicle history, repair orders, etc.)

Platform Features

Inspection &

  • VIN Scanner & inventory search
  • Built in form validation to reduce errors
  • Capture & save vehicle photos

& Approval

  • Review, reject and approve inspections
  • Role-based digital signatures
  • Multi-channel reminder notifications

& Reports

  • Integrated vehicle history reports
  • Attach supporting documentation
  • Gain insights via analytics


We wanted to provide a better user experience and reduce costs for our client by eliminating paper and increasing efficiency. Our team created a custom, cloud-based platform that facilitates the digital CPO inspection process from start to finish. An iOS app allows technicians to scan or enter a VIN to populate vehicle information and check for eligibility against third-party data sources. If the vehicle is eligible for inspection, multiple Vehicle History Reports are pulled for review, and the technician is then able to move through each section of the inspection. Validation ensures that no steps are missed, and additional assets, like photos of vehicle damage, can be attached during the process.

Once the inspection is complete, a technician can sign off and submit the inspection to managers at their dealership for approval. Management personnel have access to a backend system where they can view all inspections taking place at their dealership, approve or reject submitted checklists, and track analytics. Finally, all dealership personnel can access this same backend interface in order to view and download completed inspection records. Role-based privileges ensure that each employee has access to the components they need for their job.


The platform has allowed our client to completely eliminate paper from their CPO inspection program, saving them $196,000 on average each year in printed materials. Dealerships still have the ability to share or print completed inspections with a customer when needed.

In addition to meeting sustainability goals and the savings on paper, we were able to help our client achieve the following results:

Increased technician efficiency

Improved access to documentation

Insights segmented by dealer and region

Increased reliability with built in record retention

Streamlined reporting for compliance evaluations

Porsche CPO project outcomes

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